Module 04 · Communication
Communication and campaigns
Your own channel to your guests: you don't have to buy the audience — anyone who has signed up once is reachable. Segmented, scheduled, measurable.
- Backoffice · Campaign editor and segments
What the module does
Targeted messaging
Messages aimed at a segment: by spend, venue, tier or inactivity.
Scheduled push and email
Send-outs timed in advance, with emails formatted in the built-in template editor.
Surveys
Rating, multiple choice or free text — optionally tied to a specific order, with photo upload.
Social rewards
Automatic rewards for Instagram activity; your guests become part of your marketing.
A feed for every venue
Every venue gets its own feed in the app: events, news, opening hours.
Promo code automation
Codes sent in reaction to an event — sign-up, inactivity, birthday.
Features in detail
Feature
Reach your guests without paying for ads
Push and email campaigns are your own channel: anyone who has signed up in your app is reachable whenever you want — you don't have to buy the audience back from an ad platform. Push, email and the venue's in-app feed: three channels, one editor. You aim the message at a segment, schedule it in advance, and you don't have to guess afterwards what came of it.
Feature
Find out the same day what didn't work for your guest
A survey here isn't a separate link nobody opens: you send a rating, multiple-choice or free-text question, optionally tied to a specific order, and the guest can attach a photo to the answer. They reply in the same app where they ordered and paid. So you're not measuring satisfaction in general — you're measuring that one coffee, that one shift, that one evening.
Feature
Your guest posts about you — and spends the reward at your place
Social rewards hand out a reward for Instagram activity automatically: the guest doesn't share you because you asked, but because there's something in it for them. The reward arrives as credit or as a loyalty reward, so it stays in the house and brings them back. You set it up in the same place as your campaigns and promo codes.
Feature
Win back the guest who stopped coming, without watching for it
The promo code automation reacts to events, not to a calendar: when someone signs up, when they haven't been in for weeks, or when it's their birthday, the code goes out on its own. It's sent by push and by email, so it doesn't depend on the guest happening to open the app. You set it up once, and after that the system works for you.
More features
- Email template editor
- Funnel marketing tools
- Automatic scheduling of loyalty tools
- Public and private challenges
- TikTok rewardsPlanned
- Rewards for Google Places reviewsPlanned
Let's look at how this would work at your place
Book a demo: we walk through the module on your own traffic and your own offering.