Module 01 · Loyalty
Cashback that stays with you: the refund is credit
Cashback doesn't hand out points, it gives credit back after spend — a balance the guest can only use at your place. The reward isn't lost margin, it's a next order booked in advance. There's nothing for the guest to convert: the balance is the same credit they pay with.
Who it is for
For cafés and canteens where guests return daily or weekly, and for bars where you want to lift average spend. It's strongest where you already give some kind of discount that simply comes off the price on the spot and brings nobody back. And where your regulars do return, you just know nothing about them, because loyalty leaves no trace anywhere.
How it works
You set what earns how much back
You define the size of the refund and what it applies to. Top-up benefits connect here too: bonus credit tied to top-up bands, which you also set yourself.
The guest spends, the credit is posted
The refund goes into the guest's balance by itself: no card, no stamp, no notebook left at home. The transaction history shows both sides — what happened and when. Ticket purchases are worth credit and tier progress too, so post-event traffic doesn't drop out of the picture.
The credit brings them back
The returned amount is only valid at your place, so the next visit isn't a question of whether but of when. Rewards converted into credit from challenges and prize games flow into the same balance.
What you get out of it
The discount is realized at your counter
A percentage off evaporates the moment you give it. An amount returned as credit can only be redeemed at your counter — which means it comes back as another visit.
Toward a higher average spend
Credit is the fastest route to a higher average spend: a guest who arrives with a balance isn't counting their last coins at the till.
One balance, several sources
Cashback, bonus credit, targeted credit grants, rewards converted into credit — they all flow into the same account. The guest has one balance, you have one ledger.
Every movement is auditable
Every credit and reward movement is traceable, a credit purchase produces a sequential receipt, and invoicing is reported automatically.
More detail
- Top-up benefits
- Convert rewards into credit
- Auditable transactions
- EUR supportIn development
- SZÉP-kártya paymentPlanned
Frequently asked questions
How does credit look from an accounting perspective?
A credit purchase generates a sequential receipt that meets accounting requirements, every credit and reward movement is traceable, and invoicing is reported automatically. We go through your own accounting process in the assessment, together with your accountant.
What happens to credit that never gets spent?
The open balance is visible throughout in the backoffice and in the transaction history, so you always know how much liability is standing. What rules should apply to credit isn't something we decide in the abstract: we work it out with you in the assessment phase of the rollout. And targeted credit grants stay in your hands for the cases where a guest needs compensating, or you want to call back someone who hasn't been in for a while.
Can I keep my POS, or do I have to replace it?
Product prices can be synced from your POS, and cashback attaches to ordering and payment on the Cheers side. Where exactly the line runs between the two systems in your case is among the first questions of the assessment.
What happens to guest data?
Data handling, consent and the deletion process are documented end to end, and permission levels in the backoffice govern who sees what. The guest follows their balance and every movement in their own app, so there's no point at which they don't know what happened.
Let's calculate your own cashback bands
Bring your average spend and your current discounts, and in the free assessment we'll look at how much refund is worth it for you.